Frequently Asked Questions

What’s included in our special offers?

     Each special offer includes its own selection of benefits, such as accommodation, breakfast, access to the SPA facilities, festive dinners, massages, activities, and other premium services. Full details are available in the description of each individual offer.

          The modification and cancellation terms vary depending on the type of offer. We recommend reviewing the applicable policy before confirming your reservation. Please note that modifying or cancelling a reservation under a special offer may result in the loss of the benefits included in the offer.

         Some offers are available year-round, while others are offered only during specific periods or subject to availability.

       In general, offers and discounts cannot be combined unless explicitly stated otherwise.

      The payment method depends on the selected offer. Some packages require full payment at the time of booking, while others allow payment upon arrival or require only a deposit.

       This varies depending on the offer. Some packages include breakfast only, while others may include half board, full board, or themed dinners.

       In most cases, yes. Our Reservations and Reception team can confirm the availability and applicable terms for your selected offer.

      Many of our packages include special benefits for families. Children’s rates and benefits are specified in the details of each individual offer.

      Availability is updated in real time on our website and can also be confirmed by contacting our Reservations Department or the hotel’s Reception.

      Yes, many of our offers can be purchased as gift vouchers, available on our website. They are the perfect choice for birthdays, honeymoons, or any other special occasion.

       Yes. Certain promotions may have restrictions on their validity period, such as public holidays, special events, or periods of high occupancy.

      Subject to availability, your stay may be extended at the standard room rate or under the terms of any special offer available for the selected period.

      Most of our packages include access to the wellness facilities. However, we recommend checking the details of each offer to see which services are included.

       Yes. Additional SPA treatments, private dining experiences, and other personalized services can be added to your reservation, subject to availability.

      Once your booking has been completed, you will receive a confirmation email containing all the details of your selected package, along with the information you need for your stay.