REGULATIONS GOVERNING THE PURCHASE AND USE OF THE GRAND GIFT CARD
Article 1 – The organizer
1.1. The Grand Gift Card is issued by TINT SRL, with its registered office in Poiana Brașov, Brașov County, 243 Poiana Soarelui Street, registered with the Trade Register under no. J2013001892088, Unique Identification Code RO13694214, the company operating Teleferic Grand Hotel, hereinafter referred to as the “Organizer”.
1.2. These Regulations set out the conditions for the purchase, issuance, delivery and use of the Grand Gift Card.
1.3. These Regulations are available on www.telefericgrandhotel.ro and apply to Grand Gift Cards purchased after the date on which they enter into force.
1.4. . Grand Gift Cards issued prior to the entry into force of these Regulations shall remain subject to the terms and conditions communicated and accepted at the time of their purchase, without prejudice to any mandatory provisions of applicable law.
Art. 2 – The Grand Gift Card
2.1. The Grand Gift Card is an instrument that allows its holder to pay, within the available balance and during its validity period, for products and/or services provided by Teleferic Grand Hotel.
2.2. The Grand Gift Card may be purchased by natural persons or legal entities and may be offered to another person as a gift.
2.3. The Grand Gift Card is transferable and may also be used by a person other than the purchaser or the beneficiary initially indicated at the time of purchase.
2.4. The Grand Gift Card is not a bank card and does not allow cash withdrawals.
Art. 3 – Purchase and Delivery of the Grand Gift Card
3.1. The Grand Gift Card may be ordered:
- • online, through www.telefericgrandhotel.ro;
- through the Teleferic Grand Hotel Sales Department;
- through other methods made available and communicated by the Organizer.
3.2. For information and orders, purchasers may contact the Sales Department:
E-mail: rezervari@telefericgrandhotel.ro
Telephone: 0368.100.200
3.3. Payment for the Grand Gift Card may be made using the payment methods made available by the Organizer at the time the order is placed.
3.4. The Grand Gift Card is issued after payment has been confirmed and processed.
3.5. The Grand Gift Card may be delivered by courier exclusively within Romania, to the address indicated by the purchaser. Delivery is free of charge, with the cost being borne by TINT SRL.
3.6. The purchaser may separately and optionally purchase a presentation box for the Grand Gift Card. The box is a separate product, and the applicable price is the price displayed in the Teleferic Shop at the time the order is placed.
3.7. The cost of the presentation box is not included in the value of the Grand Gift Card and is not added to the balance available on the Card.
3.8. Where the presentation box is purchased together with the Grand Gift Card, it shall be shown separately in the order.
3.9. The invoice relating to the purchase shall be issued in accordance with applicable tax legislation and based on the information provided by the purchaser.
Art. 4 – Value of the Grand Gift Card and Promotional Offers
4.1. The Grand Gift Card may be purchased in the denominations made available by Teleferic Grand Hotel at the time the order is placed.
4.2. In the absence of a promotional offer, the value available on the Grand Gift Card shall be equal to the amount paid for the Card.
4.3. The presentation box purchased separately does not form part of the value of the Grand Gift Card and does not increase its balance.
4.4. The Organizer may periodically run campaigns or promotional offers whereby an additional value, bonus or other benefits are granted upon the purchase of a Grand Gift Card.
4.5. The value of the bonus, the promotional period, the eligible Grand Gift Card denominations and any other specific conditions shall be communicated separately for each campaign or promotional offer.
4.6. Campaigns or promotional offers relating to the Grand Gift Card may be available for a limited period and do not amend these general Regulations.
4.7. The expiry of a campaign or promotional offer shall not affect the value of Grand Gift Cards validly purchased and issued during the respective promotional period.
4.8. Unless otherwise provided by the terms of a specific promotional campaign, any additional value or bonus granted may be used under the same conditions and during the same validity period as the principal value of the Grand Gift Card.
Art. 5 – Validity of the Grand Gift Card
5.1. The Grand Gift Card is valid for 12 months from the date of issuance. The date of issuance is the date on which payment is confirmed and processed, and the expiry date is stated on the Card and/or in the documents accompanying its issuance.
5.2. The Grand Gift Card may be used at any time of the year, subject to the availability of the requested services and in accordance with the conditions applicable to the relevant product, service, rate or reservation.
5.3. For services requiring an advance reservation, the beneficiary must check availability and make the reservation before using the Card.
5.4. The expiry of a campaign or promotional offer under which the Card was purchased shall not cause the Grand Gift Card itself to expire. The Card shall remain valid until its own expiry date.
5.5. Once the validity period has expired, the Grand Gift Card may no longer be used and any unused balance may no longer be redeemed, except where otherwise required by applicable law.
Art. 6 – Use of the Grand Gift Card
6.1. The Grand Gift Card may be used to pay for products and/or services provided by Teleferic Grand Hotel, within the available balance.
6.2. For accommodation services or other services requiring an advance reservation, the beneficiary shall provide the serial number and/or number of the Grand Gift Card to the Sales Department or Reception when making the reservation.
6.3. The use of the Grand Gift Card for making a reservation is subject to the availability of the requested service.
6.4. The Grand Gift Card may be used in full or in part.
6.5. In the event of partial use, the remaining balance shall be retained and may be used at a later date, until the expiry of the Card's validity period.
6.6. If the value of the products and/or services purchased exceeds the balance available on the Card, the difference may be paid using any payment method accepted by Teleferic Grand Hotel.
6.7. The balance of the Grand Gift Card may not be exchanged for cash, either in full or in part, except where reimbursement is required by applicable law.
6.8. The Grand Gift Card may be used by the person presenting it and providing the information necessary for its identification and validation.
6.9. The Organizer reserves the right to verify the authenticity, validity and balance of the Card before accepting it as a means of payment.
Art. 7 – Reservations, Changes and Cancellations
7.1. Where the Grand Gift Card is used to pay for a reservation, the cancellation and amendment policy applicable to the relevant rate, package or service shall apply to that reservation.
7.2. The use of the Grand Gift Card as a method of payment does not alter the cancellation terms and conditions applicable to the service purchased.
7.3. If, under the terms of the reservation, an amount paid using the Grand Gift Card is eligible for reimbursement following cancellation, that amount shall once again become available for use under the conditions communicated by Teleferic Grand Hotel and within the validity period of the Card, without prejudice to any rights provided by applicable law.
7.4. Amounts originating from the Grand Gift Card shall not be refunded in cash, except where such reimbursement is required by applicable law.
Art. 8 – Loss, Theft or Unauthorized Use
8.1. The purchaser and beneficiary are responsible for keeping the Grand Gift Card, as well as its serial number, number or any other identification details, safe.
8.2. In the event of loss, theft or suspected unauthorized use, the purchaser or beneficiary must notify Teleferic Grand Hotel as soon as possible.
8.3. Where the Card can be identified in the system and where technically possible, the Organizer may block the Card and, after verifying the purchase information, may issue a replacement Card for the remaining unused balance.
8.4. The Organizer shall not be held liable for any use of the Card occurring before notification of its loss, theft or unauthorized use, to the extent permitted by applicable law.
Art. 9 – Non-Refundability of the Card and the Statutory Right of Withdrawal
9.1. Once purchased and issued, the Grand Gift Card may not be exchanged for cash and its value is non-refundable, except where the purchaser benefits from a right of withdrawal or reimbursement that is mandatory under applicable law.
9.2In the case of an online purchase by a natural person qualifying as a consumer, that person shall, where the right of withdrawal applies, benefit from the statutory 14-day withdrawal period, calculated in accordance with the provisions of Government Emergency Ordinance no. 34/2014, as subsequently amended and supplemented.
9.3. For orders concluded online, the consumer may exercise the right of withdrawal through the withdrawal function made available on the online interface, in accordance with Art. 11¹ of Government Emergency Ordinance no. 34/2014, as well as by any other methods permitted by law.
9.4. Following the expiry of the statutory withdrawal period, the amount paid for the Grand Gift Card shall not be refunded and may not be exchanged for cash.
9.5. The statutory right of withdrawal may not be exercised in circumstances where applicable legislation provides for an exception to that right.
9.6. The provisions of this Article shall not affect any mandatory rights granted to consumers under applicable legislation.
9.7. Where the statutory right of withdrawal is validly exercised in relation to the purchase of the Grand Gift Card, the Card shall be deactivated and any additional value or promotional bonus associated with it shall be cancelled.
9.8. The presentation box is a product separate from the Grand Gift Card. The provisions of this Article concerning the non-refundability of the Card shall not limit the consumer's statutory rights applicable to a presentation box purchased at a distance.
Art. 10 – Personal Data Protection and Privacy Policy
10.1. For the purposes of purchasing, issuing, delivering and using the Grand Gift Card, TINT SRL, acting as personal data controller, may process personal data relating to the purchaser and, where applicable, the beneficiary.
10.2. Personal data may be processed, as applicable, for the following purposes:
- processing and confirming the order;
- processing payment;
- issuing the Grand Gift Card;
- delivering the Card;
- issuing tax documents;
- managing and verifying the use of the Card;
- handling requests and complaints;
- complying with the Organizer's legal obligations;
- preventing and managing fraud or unauthorized use.
10.3. Personal data shall be processed in accordance with Regulation (EU) 2016/679 – the General Data Protection Regulation (GDPR), Law no. 190/2018, as well as any other applicable legal provisions.
10.4. Full information regarding the categories of personal data processed, the purposes and legal grounds for processing, retention periods, recipients of the data, the rights of data subjects and the methods for exercising those rights is set out in the Teleferic Grand Hotel Privacy Policy, available at www.telefericgrandhotel.ro, under the Legal – Privacy Policy section.
10.5. By placing an order, the purchaser confirms that he or she had the opportunity to review the Privacy Policy before submitting personal data.
10.6. Where the beneficiary's personal data is provided to the Organizer by the purchaser and is not obtained directly from the beneficiary, the Organizer shall provide the beneficiary with the information required under applicable personal data protection legislation. Article 14 of the GDPR specifically regulates situations in which personal data has not been obtained directly from the data subject.
10.7. Personal data shall not be used for sending commercial communications except in circumstances permitted by applicable legislation.
Art. 11 – Complaints and Requests
11.1. Any request or complaint relating to the purchase, issuance, delivery, balance or use of the Grand Gift Card may be submitted to the Teleferic Grand Hotel Sales Department:
E-mail: rezervari@telefericgrandhotel.ro
Telephone: 0368.100.200
11.2. The Organizer shall assess such requests based on the information and documents available in relation to the purchase, issuance and use of the Card.
11.3. This Article shall not limit the consumer's right to contact the competent consumer protection authorities or the competent courts.
Art. 12 – Fraud and Improper Use
12.1. The Organizer reserves the right to refuse the use of or temporarily suspend a Grand Gift Card where there are reasonable grounds to suspect counterfeiting, duplication, fraudulent use or unauthorized use.
12.2. In such circumstances, the Organizer may request additional information necessary to verify the purchase and validity of the Card.
12.3. The measures provided for in this Article shall be applied only to the extent necessary to protect the purchaser, beneficiary and Organizer against fraud or unauthorized use.
Art. 13 – Force Majeure and Circumstances Beyond the Organizer's Control
13.1. The Organizer shall not be liable for failure to perform or delay in performing its obligations where this is caused by force majeure or other circumstances for which, under applicable law, the Organizer cannot be held liable.
13.2. In the event of technical failures, issues affecting IT systems, payment service providers, communications providers or courier services, the Organizer shall take reasonable measures necessary to remedy the situation and protect customers' rights.
Art. 14 – Amendments to the Regulations
14.1. The Organizer may amend these Regulations where necessary for commercial, operational, technical or legislative reasons.
14.2. The updated version of the Regulations shall be published on www.telefericgrandhotel.ro.
14.3. Amendments to these Regulations shall apply to Grand Gift Cards purchased after the date on which the updated version is published. Cards issued prior to that date shall remain subject to the terms and conditions in force at the time of their purchase, except for amendments required by law or amendments that are more favourable to the purchaser or beneficiary.
Art. 15 – Settlement of Disputes
15.1. Any disputes arising in connection with the purchase or use of the Grand Gift Card shall, as a priority, be settled amicably.
15.2. Where an amicable settlement is not possible, disputes shall be resolved by the competent courts in accordance with applicable law.
15.3. Consumers also have the right to contact the Romanian National Authority for Consumer Protection (ANPC), in accordance with applicable law.
Art. 16 – Final Provisions and Validity of the Regulations
16.1. The purchase and/or use of the Grand Gift Card is subject to compliance with these Regulations.
16.2. These Regulations shall be supplemented, where applicable, by the specific terms and conditions of the product or service purchased, the Terms and Conditions, the General Booking Conditions and Hotel Regulations, the Privacy Policy, as well as any other legal policies and documents published by Teleferic Grand Hotel.
16.3. In the case of campaigns or promotional offers relating to the Grand Gift Card, the specific terms of the relevant promotion shall apply together with these Regulations. In the event of any discrepancy, the specific promotional terms shall prevail solely in relation to the specific elements of the relevant campaign or promotion.
16.4. These Regulations are drawn up in accordance with the legislation applicable in Romania, including, where applicable, legislation governing the sale of products and services, consumer protection, distance contracts and personal data protection.
These Regulations shall enter into force on the date of their publication on www.telefericgrandhotel.ro and shall remain valid until amended or replaced by the Organizer.
Updated: 02 October 2026
