Hotelul își rezervă dreptul de a nu permite animalele de companie în interiorul hotelului.
Yes, we have 2 rooms equipped with special electrically operated beds for guests with disabilities.
Breakfast is served daily at the 4 Seasons Restaurant between 07:00 – 10:30.
Breakfast price for non-hotel guests:
Adult: 199 RON (VAT included)
Child aged 7–12 years: 99.5 RON (VAT included)
Children under 6 years: free of charge
Check-in: 16:00
Check-out: 12:00
All our rooms are non-smokingHowever, most rooms have a private balcony where smoking is permitted.
Free Wi-Fi is available throughout the hotel. Guests only need to log in using their personal e-mail address.
In all our rooms an extra bed can not be provided.
The hotel can provide the booking confirmation required for the visa application.
We offer free outdoor parking for our guests. gratuită.
We are happy to offer early check-in or late check-out, subject to availability.
Please speak with the front desk on the day of arrival or departure. These services are available at an additional cost.
The hotel consists of two buildings, each with four floors.
There are two elevators in Building B and one elevator in Building C. Additionally, there are two elevators at the main entrance to facilitate access with luggage to the reception area.
Yes, such options are available. Some are included in the menu, while others can be prepared upon request with prior confirmed reservation.
The hotel offers rooms with balconies as well as rooms without balconies.
Yes, all rooms are equipped with telephones.
Yes, all rooms are equipped with air conditioning, free of charge.
Yes, the hotel features a Spa Center.
Yes, the hotel has 4 conference rooms.
Yes, breakfast is included.
We have 3 electric vehicle charging stations, each with a capacity of 21 kW The service is outsourced and available at an additional cost. More information can be obtained directly from the provider:
Plugpoint – Telefon: 0744 518 024 | E-mail: contact@plugpoint.ro | https://web.plugpoint.ro/app/
You can create an account by visiting the “Create a New Account” section and completing the registration form with the required information. Once your email address has been verified, you will have access to all the features and benefits of your account.
Creating an account allows you to manage your reservations more easily, save your billing information, access your stay history, and enjoy the best available offers and exclusive services whenever they are available.
Go to the Sign In page and select “Forgot Password?”. You will receive an email with instructions on how to create a new password and regain access to your account.
After signing in, go to the “My Account” section, where you can update your personal information and contact details at any time.
Yes. Depending on the features available on the website, you may be able to update the email address associated with your account directly from the “My Account” section. If this option is not available, our support team will be happy to assist you.
If your reservation policy allows it, you may modify or cancel your booking directly from your account. Alternatively, you can contact our Reservations Department or the Front Desk, and our team will be happy to assist you.
Yes. The hotel is committed to protecting your privacy and handles all personal information responsibly. Appropriate security measures are in place to safeguard your data in accordance with applicable data protection laws and regulations.
You can manage your marketing communication preferences through your account or by using the unsubscribe link included in every newsletter.
Yes. A single account can be used to manage multiple reservations, making it easy to view and organize all your bookings in one place.
If you would like to delete your account, please submit a request using the contact details available on our website. Your request will be processed in accordance with applicable data protection laws and the hotel’s internal policies.
No. Depending on the options available on the website, you may be able to make a reservation without creating an account. However, creating an account gives you convenient access to your booking history and makes it easier to manage your reservations.
No. All special offers are available exclusively to guests who have created an account and are signed in. Creating an account ensures you have access to our latest promotions, exclusive rates, and member-only benefits.
Reservations can be made in any of the following ways:
Directly through our Front Office or Reservations Department.
Through the hotel’s official website.
Through the hotel’s mobile app.
Through our partner travel agencies.
Through online booking platforms, such as Booking.com.
Yes. Whether a reservation can be modified depends on the payment option selected and the booking policy that applied at the time the reservation was made.
The process for modifying a reservation depends on the channel through which it was made and the applicable rate conditions. For assistance, we recommend contacting our team directly or the booking platform through which your reservation was made.
The cancellation policy varies depending on the type of reservation:
For Non-Refundable rates, 100% of the reservation value will be charged in the event of cancellation, modification, or no-show.
For Flexible rates, cancellations can be made free of charge up to 3 to 7 days before the arrival date, depending on the specific terms and conditions of the selected offer.
For complete details, we recommend reviewing the booking terms and conditions provided at the time your reservation is confirmed.
Yes. The hotel regularly introduces seasonal offers and special packages tailored to different times of the year and seasonal experiences.
At present, the hotel does not offer packages specifically designed for weekend stays.
Yes. During major holidays and special occasions, the hotel offers themed packages that may include accommodation, festive dining, and curated experiences.
At present, the hotel does not offer dedicated packages for long-term stays.
Yes. The hotel offers a range of family-friendly facilities, including children’s play areas and spacious accommodations, making it an excellent choice for family holidays.
Yes. Its beautiful location in Poiana Brașov, the SPA & Wellness Center, and its peaceful atmosphere make Teleferic Grand Hotel an ideal destination for a romantic getaway.
Yes. The hotel welcomes both leisure groups and corporate or private events, offering tailored solutions to suit the needs of every group.
We accept Visa, Mastercard, Maestro, and American Express credit and debit cards, cash (in accordance with applicable legislation), and bank transfers for reservations that meet the hotel’s payment requirements.
Payment terms vary depending on the type of reservation and the selected rate. Some offers require full or partial prepayment, while others allow payment at check-in or check-out.
Yes. The hotel accepts credit and debit card payments at the Front Desk for accommodation as well as additional services available throughout the property.
Yes. The hotel accepts cash payments in euros or U.S. dollars at the Front Desk for both accommodation and additional services. This option is available exclusively to foreign nationals, in accordance with applicable legal regulations, and does not apply to Romanian citizens.
Your tax invoice is issued at the time of payment. If you require an invoice issued to a company, please provide the complete billing details before completing the payment or at check-in.
Yes. To issue an invoice to a company, please provide your complete billing details before completing the payment process or upon check-in.
Yes. Upon request, your tax invoice can also be sent electronically to your preferred email address. In addition, all invoices are automatically submitted through Romania’s Virtual Private Space (SPV) system.
Billing details can only be amended where permitted under applicable tax legislation. If you need to request a change, please contact the Front Desk as soon as possible.
Yes. If payment is being made by a third party or a company, the relevant information and, where applicable, any documents requested by the hotel must be provided in advance.
Depending on the type of reservation and the applicable booking policy, the hotel may require a security deposit to cover any additional services used during your stay.
Additional services, such as SPA treatments, restaurant and bar consumption, minibar charges, and other facilities used during your stay, are billed separately and may be settled at check-out or in accordance with the agreed payment terms.
Yes. Once your payment has been successfully processed, you will receive a reservation confirmation and, where applicable, a payment confirmation at the email address you provided.
Reservations made under a Non-Refundable rate benefit from special pricing and require full payment in advance. In the event of cancellation, modification, or no-show, the amount paid is non-refundable and cannot be applied to a future reservation. We recommend carefully reviewing all reservation details before confirming your booking and reading the terms and conditions applicable to your selected rate.
Yes. The hotel accepts holiday voucher cards issued by all authorized providers, in accordance with applicable legislation and the terms and conditions of each card issuer.
We accept all major Romanian holiday voucher cards issued by authorized providers, including Edenred, Pluxee, and Up România.
No. Holiday voucher cards can only be used for reservations paid at the Front Desk and cannot be used for advance payments or booking guarantees.
Yes. If the available balance on your holiday voucher card does not cover the full value of your reservation, the remaining balance may be paid using another payment method accepted by the hotel.
Holiday voucher cards may be used to pay for accommodation and other eligible services, in accordance with applicable legislation and the card issuer’s policies. For further details regarding eligible services, please contact our Front Desk or Reservations Department.
No. However, when making the payment, the cardholder must present the holiday voucher card together with a valid photo ID to authorize the transaction, in accordance with the applicable procedures.
No. Holiday voucher cards are personal and non-transferable and may only be used by the cardholder, in accordance with applicable legislation and the card issuer’s terms and conditions.
Yes. Payment for a single reservation may be made using multiple holiday voucher cards.
Holiday voucher cards may be used for any reservation that includes accommodation, provided that payment is made at the Front Desk by the cardholder.
No. Holiday voucher cards may only be used to pay for restaurant services when they are included as part of an eligible accommodation package or stay, in accordance with the applicable regulations.
