WEBSITE TERMS AND CONDITIONS OF USE

Name: Termeni si conditii
Rating: 5

TELEFERIC GRAND HOTEL - TINT S.R.L.

Please read this document carefully before using the website www.telefericgrandhotel.ro and before making a reservation or purchasing a service through it.

This document sets out the conditions governing use of the website and the general rules applicable to services contracted online through it.

The specific conditions of a reservation, rate, package or service are displayed separately during the booking process and supplement this document.

Website operator

The website www.telefericgrandhotel.ro, hereinafter referred to as the "Website", is operated by:

TINT S.R.L. – Teleferic Grand Hotel
Registered office: 243 Poiana Soarelui Street, Poiana Brasov, Municipality of Brasov, Brasov County, postal code 500001, Romania
Tax Identification No. (CUI): 13694214
Trade Register No.: J08/1892/2013
Telephone: 0368 100 200
E-mail: frontoffice@telefericgrandhotel.ro

TINT S.R.L. is hereinafter referred to as "TINT", "Teleferic Grand Hotel", the "Hotel" or "we".

Application of the Terms and Conditions

By accessing the Website, the user agrees to use it in accordance with this document and the applicable law.

When making a reservation or purchasing a service through the Website, the user will be presented, before completing the order, with the specific conditions applicable to that service.

Completion of the reservation constitutes acceptance of the conditions of the selected rate, offer or package.

If you do not agree with the rules governing use of the Website, please do not use its functionalities.

For accommodation bookings, the General Booking and Accommodation Conditions and the Hotel Regulations, available separately on the Site and brought to the user’s attention before the booking is completed, shall also apply. These documents supplement these Terms and Conditions and the specific conditions of the selected rate, package or offer. In the event of any inconsistency, the specific conditions communicated and accepted for the relevant booking shall prevail over the general conditions, to the extent permitted by law.

Amendments to the Terms and Conditions

TINT may update this document to reflect legislative, technical, operational or commercial changes.

The updated version will be published on the Website and will indicate the date of the latest update.

Amendments apply prospectively.

A subsequent amendment to this document does not retroactively change the conditions of an already confirmed reservation, except in cases provided by law or expressly agreed by the parties.

User rights

The user has the right to:

access and browse the Website;
use the available functionalities;
view the Hotel's offers and services;
make reservations through the systems made available;
print or save pages and information for personal, non-commercial use;
submit enquiries through the available forms and contact details.

Browsing the Website is not conditional upon being at least 18 years old.

To make a reservation or enter into a contract through the Website, a person must be at least 18 years old and have the legal capacity required to enter into the relevant contract.

User obligations and prohibited uses

The user agrees to use the Website lawfully and not to impair its operation, security or integrity.

Without TINT's consent, the following are prohibited:

reproducing, republishing, distributing or commercially exploiting the content of the Website;
modifying or altering the content of the Website;
unauthorised access to servers, IT systems, accounts or databases;
introducing or transmitting viruses, malicious software, harmful computer code or other technologies intended to affect the Website;
interfering with the operation of the booking engine or security mechanisms;
automated and systematic use of the Website for data extraction or the creation of databases, except where permitted by law;
using the Website for illegal or fraudulent activities or activities that infringe the rights of third parties.

Information submitted through the Website forms must be truthful, accurate and must not contain harmful computer elements.

Intellectual property

The Website, its structure and the content available through it, including, without limitation:

the Teleferic Grand Hotel name and trademark;
logos;
texts;
photographs;
video materials;
graphics;
design elements;
illustrations;
advertising materials;
databases;
the structure and organisation of the information,

are protected by copyright, trademark and other intellectual property laws.

Use of the content for personal and non-commercial purposes is permitted within the limits of the law.

Any commercial use, reproduction, republication or redistribution beyond these limits requires the prior consent of the rights holder.

Requests regarding the use of materials from the Website may be sent to:

frontoffice@telefericgrandhotel.ro

Information published on the Website

TINT uses reasonable efforts to ensure that the information published on the Website is accurate, complete and up to date.

The Hotel may modify or update the content of the Website whenever necessary.

Photographs and presentation materials are for illustrative purposes.

Rooms within the same category may differ in location, layout, furniture, decor, orientation, view or floor area, within the characteristics of the room category booked.

Programmes, activities, menus, facilities, opening hours and other operational information may be changed depending on seasonality, maintenance, weather conditions or other objective circumstances.

In the case of a reservation, the information and conditions presented to the user before completion of the reservation and those included in its confirmation are the relevant ones for the contracted service.

Nothing in this section limits the mandatory rights of consumers.

Website availability and operation

TINT aims to ensure that the Website operates properly and securely.

However, access may be temporarily interrupted or restricted due to:

maintenance operations;
updates;
technical problems;
security incidents;
unavailability of services provided by third parties;
causes beyond TINT's reasonable control.

TINT will use reasonable efforts to remedy problems that are within its control.

External links and services

The Website may contain links to external websites or may integrate services provided by third parties.

These links are provided to facilitate the user's access to certain information or services.

TINT does not continuously control the content, availability, security or policies of websites operated by third parties and is not liable for them where such liability does not arise under applicable law.

Access to an external website is subject to the terms and policies of the relevant operator.

RESERVATIONS THROUGH THE WEBSITE

Making a reservation

The Website allows users to view availability, rates, offers and conditions applicable to accommodation services.

Before a reservation is completed, the following information is displayed, as applicable:

the selected hotel and service;
the period of stay;
the room type;
the number of guests;
the services included;
the price;
applicable additional charges;
the payment method;
the cancellation policy;
the specific conditions of the rate or package.

The user is responsible for checking the information entered before completing the reservation.

A reservation is considered confirmed after completion of the booking process and issuance of the corresponding confirmation.

Simply checking availability or entering data into the system does not guarantee the room or rate until the reservation is confirmed.

The technical booking process involves selecting the desired dates and services, choosing the applicable rate or package, entering the requested information, selecting the payment or guarantee method, reviewing the information and applicable conditions, and submitting the booking through the final function available in the booking engine.

Before submitting the booking, the user has the opportunity to review and correct the information entered.

The booking and its confirmation are retained by the Hotel in accordance with applicable legal obligations and the Privacy Policy. The confirmation sent to the user may be stored and reproduced, and a copy may subsequently be requested from the Hotel.

The contract may be concluded in the languages made available to the user through the booking engine. The applicable contractual terms are made available to the user in a form that allows them to be stored and reproduced.

Accuracy of information provided

The person making the reservation must provide complete and accurate information.

That person is responsible for the accuracy of:

the name;
the contact details;
the booked period;
the number of guests;
the number and ages of children;
the information required for payment or guarantee purposes.

A person making a reservation on behalf of other persons declares that he or she is authorised to do so and is responsible for informing them of the booking conditions.

Reservations made through third parties

For reservations made through travel agencies, online booking platforms or other intermediaries, the conditions of the relevant booking channel may also apply.

Any modification, cancellation or refund of such a reservation may need to be requested directly from the intermediary through which the reservation was made.

Rates and included services

The applicable rate is the rate displayed and accepted during the booking process.

Rates include VAT unless expressly stated otherwise.

The services included in the rate are those indicated in the selected offer and in the booking confirmation.

Depending on the offer selected, these may include, among other things:

accommodation;
Breakfast;breakfast;
access to certain Teleferic Spa Center facilities;
Wi-Fi;
other services or benefits specified in the offer.

A service not mentioned in the booked offer is not deemed to be automatically included in the rate.

Rates expressed in euro

Certain rates may be displayed in EUR.

Where payment is made in Romanian lei at the Hotel and the rate conditions do not provide otherwise, conversion is made at the National Bank of Romania (BNR) exchange rate applicable on the day of arrival. cursul BNR din ziua sosirii.

For payments made online or in advance, the currency, exchange rate and conditions displayed during the payment process apply.

Local taxes

Local taxes established by the competent authorities are not included in the accommodation rate unless expressly stated otherwise.

As of the date of the latest update of this document, the following taxes apply to accommodation in the Municipality of Brasov:

Special Mountain Rescue Tax - RON 5/night/tourist;;
Special Tourism Promotion Tax of the Municipality of Brasov - RON 7/night/tourist..

Local taxes are payable in accordance with the regulations in force.

If the local authority changes the amount of the taxes, the statutory amount in force at the time the tax becomes due will apply.

Cancellation of Reservations

For direct bookings, the payment, cancellation, modification and no-show policy applicable to the selected rate, package or offer shall apply.

The applicable conditions are displayed to the user before the booking is completed and are stated in the booking confirmation.

Depending on the rate selected, the conditions may provide for a deadline by which the booking may be cancelled or modified without penalty, as well as the penalties applicable after that deadline has expired.

For non-refundable rates, special packages and promotional offers, the specific conditions presented before the booking is confirmed shall apply.

If specific payment, cancellation, modification or no-show conditions are provided for a particular rate, package or offer, those specific conditions shall prevail over the general rules set out in this document, to the extent permitted by law.

Modification of the reservation

A reservation may be modified subject to:

the conditions of the booked rate;
availability at the time of the request;
any applicable rate differences.

The original rate is not guaranteed if the booking period, room type, number of guests or other elements of the reservation are changed.

Check-in and check-out

The standard check-in time is 4:00 PM.

The standard check-out time is 12:00 PM.

Early access to the room or departure after the standard check-out time is subject to availability and may incur additional charges unless expressly included in the booked offer.

14-day right of withdrawal

For accommodation services contracted for a specific date or period of performance, the general 14-day right of withdrawal applicable to certain distance contracts does not apply.

Accordingly, the possibility of cancelling or modifying a reservation is determined by the policy of the selected rate, offer or package.

Payment methods

Reservations and services may be paid for using the payment methods available and displayed at the time of the transaction.

Depending on the service and channel used, these may include:

bank cards;
bank transfer;
cash, within the limits permitted by law;
holiday cards or holiday vouchers;
gift cards and gift vouchers;
other methods made available by the Hotel.

The availability of a payment method may vary depending on the service purchased and the applicable legal requirements.

Payment security

Online payments may be processed through specialised payment service providers.

TINT uses reasonable security measures for the systems under its control.

The Hotel does not ask users to send, through unsecured means, confidential banking information that is not necessary for the legitimate processing of a payment.

If unauthorised use of a payment instrument is suspected, the user must contact the issuer of that instrument without delay.

Suspicious or fraudulent reservations

TINT may suspend, verify or cancel a reservation where there are objective indications of:

unauthorised use of a payment instrument;
use of a false identity;
intentional provision of false information;
manipulation of the booking system;
fraudulent or illegal activity.

Any measure taken and any amount collected or refunded will be handled in accordance with applicable law and the relevant contractual conditions.

Technical errors and obvious rate errors

In the event of an obvious technical error that results in the display of a rate that is clearly incorrect or unrealistic in relation to the service offered, the Hotel will inform the user without delay after identifying the error.

Depending on the circumstances, the user may be offered:

the option to keep the reservation at the correct rate;
a suitable alternative; or
cancellation of the reservation without charge and a refund of the amounts paid for that reservation.

This clause does not allow the arbitrary modification of a valid and correctly confirmed rate.

COMMUNICATIONS AND PERSONAL DATA

Newsletter and commercial communications

TINT may send commercial communications and newsletters in accordance with applicable law.

Where the law requires prior consent, communications are sent only after such consent has been given.

The recipient may request at any time that commercial communications cease by:

using the unsubscribe option in the message; or
contacting TINT using the contact details available on the Website.

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

Protection of personal data

The processing of personal data in connection with the use of the Website, reservations, enquiries, services and commercial communications is described in the separate document:

Privacy Policy

available on the Website.

The Privacy Policy includes information on, among other things:

the identity of the controller;
the categories of data;
the purposes of processing;
the legal bases for processing;
the recipients;
the retention periods;
the rights of data subjects;
how those rights may be exercised.

Cookies and similar technologies

Information on the use of cookies and similar technologies is contained in the separate document:

Cookie Policy

available on the Website.

Cookies and technologies that require consent are used in accordance with the choices expressed by the user through the consent management mechanism available on the Website.

Website Accessibility
TINT S.R.L. aims to ensure that the Site and the online booking services made available to consumers are accessible and usable, including by persons with disabilities, in accordance with the applicable legal requirements.

For this purpose, TINT S.R.L. aims to ensure that the information and functionalities of the Site are presented in a perceptible, operable, understandable and robust manner, and that the functions relevant to the booking process, including identification, selection of services, completion of forms, and payment or booking guarantee, can be used under accessible conditions.

Information regarding the services offered through the Site, the manner in which they operate, and the applicable contractual terms is made available in electronic formats that allow such information to be consulted and reproduced.

TINT S.R.L. reasonably monitors and improves the accessibility of the Site and its functionalities, including when technical changes are made or services provided by third parties are integrated.

For questions or notifications regarding the accessibility of the Site, users may contact TINT S.R.L. at: frontoffice@telefericgrandhotel.ro

LIABILITY, COMPLAINTS AND APPLICABLE LAW

Limitation of liability regarding use of the Website

TINT is liable for its obligations in accordance with applicable law.

The Hotel does not guarantee that the Website will operate continuously without interruption or technical errors.

TINT is not liable for damage caused exclusively by:

use of the Website in breach of these conditions;
the user's equipment, connection or software;
acts of third parties for which TINT is not liable under the law;
events beyond TINT's reasonable control.

Nothing in this document has the effect of:

excluding mandatory consumer rights;
excluding or limiting liability that cannot be excluded or limited by law;
removing the user's right to the remedies provided by applicable law.

Complaints and notifications

For questions, notifications or complaints regarding the Website, direct reservations or services offered by the Hotel, users may contact us at:

frontoffice@telefericgrandhotel.ro or by using the contact details published on the Website.

TINT will review requests and respond in accordance with the conditions and time limits provided by applicable law.

Alternative dispute resolution

Consumers may use the Alternative Dispute Resolution mechanism - SAL, available through the Romanian National Authority for Consumer Protection - ANPC.

Information on access to the SAL mechanism is available through the official ANPC icon and/or link published on the Website.

Use of the SAL procedure does not limit the consumer's right to bring proceedings before the competent courts.

Applicable law and dispute resolution

This document is governed by Romanian law.

The parties will seek to resolve any disputes amicably.

If an amicable settlement is not possible, disputes will be resolved by the competent courts in accordance with applicable law.

In relations with consumers, this document does not establish exclusive territorial jurisdiction that would remove rights concerning court jurisdiction granted to consumers by mandatory legal provisions.

Severability

If any provision of this document is declared null, invalid or unenforceable, the remaining provisions will remain valid.

The affected provision will, to the extent possible, be applied in a manner consistent with the law in force.

Versions in other languages

These Terms and Conditions may also be published in other languages.

In the event of differences resulting from translation, the Romanian-language version will constitute the reference version, to the extent permitted by applicable law.